Out Sourcing:
We build models that are more scalable, agile, reliable, and responsive to business needs.
Our IT outsourcing services help clients reduce costs and gain efficiency, flexibility and scalability. We help jump-start growth and achieve greater responsiveness to always-shifting markets and aim to provide solutions that allows to move away from complex and inefficient environments.
Our service offerings include Business and Process Transformation Consulting, Organizational Change Management, Testing and Quality Assurance, Turnkey Software Development, Training Services, IT Service Support and Audit Services. Through an unbiased, agile combination of smarter process science, targeted technology and advanced analytics, we help our clients become more competitive by making their enterprises more intelligent: adaptive, innovative, globally effective, and connected to their own users and clients.
Our service offerings include Business and Process Transformation Consulting, Organizational Change Management, Testing and Quality Assurance, Turnkey Software Development, Training Services, IT Service Support and Audit Services. Through an unbiased, agile combination of smarter process science, targeted technology and advanced analytics, we help our clients become more competitive by making their enterprises more intelligent: adaptive, innovative, globally effective, and connected to their own users and clients.
Why Us?
Our consulting and service delivery team has proven expertise delivering measurable results to clients spanning diverse industries in an outsourced services environment. We strongly believe that our service offerings in line with the client’s requirement will help to realise targeted increase in revenues, reduced costs of operations and delivery, maximized customer satisfaction, and enhance companies overall competitive position.
The following are some of the primary elements that give us an edge over our competition -
- Pricing Advantage
- 1. Being a smaller organization, our delivery strategy on this proposed service offering comprises of low-cost and high-skilled delivery, with a pool of qualified consultants providing increased benefits against cost involved.
2. We operate with lower overhead costs, which results in lower prices for our customers.
3. We have access to infrastructure and resources in tier two cities of India where the setup costs can be kept low and still have access to competent and skilled resource pool. The centers we can operate out of from India -
- Relationship Advantage
- 1. Being a smaller organization means we do not have to spend a fortune trying to manage personal customer connections. We make our customers feel understood, valued and special to us.
2. Our employees have the opportunity to be much closer to the business and the customer, allowing for both an understanding of how our business works and increased customer satisfaction. - Flexibility & Control Advantage
- 1. Being a very lean organization, we work with fewer employees than in a larger organization and Company also with fewer layers of management to keep business operating more efficiently.
2. Having fewer layers of management makes decision times much quicker with greater control over customer communications.
3. Due to a lean structure, our senior management team is far more aware of the overall levels of service that our customers receive, as well as the satisfaction levels of the staff.
4. We identify and mitigate risks before it snowballs into a crisis in a smaller timeframe.
5. Ideas, complaints, escalations and suggestions go straight to those who can implement or correct quickly without going through endless channels like in a large business.
6. We are flexible to sculpt ourselves faster in the newer way of doing things.
7. Flexibility and adaptability is the prime driver for innovation at Africa labs.
8. Our leaner structure fosters flexibility and agile mind-set gives us the competitive edge and greater control to our customers.
9. The proper use of technology allows us to put up our accounting outsourcing function without the overhead normally associated with departmental infrastructure - Competency Advantage
- 1. Our Outsourcing Services model is run by professionals that are highly qualified and specialized
2. For back office accounts and finance operations, our accounts professionals work on the most up-to-date accounting software programs
3. If the client desires to have customized solutions built, our application development solutions are reasonably priced compared to those of the larger organizations which offer comprehensive solution which are often underutilized and heavily priced for licenses
4. We further our experiential depth in every aspect through smart partnering
5. Our competent team always thinks different and innovative ways to perceive newer, efficient and cost effective ways of making things happen!
Please refer to ‘’Our Consulting and Delivery Team’’ section for a glimpse of the team. - Transparency Advantage
- We are a best practice products vendor independent organization and believe in complete transparency and act as a trusted advisor to our customers.
- Collaboration Advantage
- We will deliver the services proposed herein in collaboration with identified champions within the organization. Our consultants will work closely to do the knowledge transfer to these identified champions which will ensure that the implementation of the outsourcing business endures within the organization.
- Best Practice Advantage
- Even though we are a small organization today, our focus on being a process driven quality conscious organization has always been a driving force in our growth plans. Our partnerships with some of the most reputable organization go a long way to establish our quality and process orientation -
1. CMMI Institute - We are a partner with CMMI Institute for the People Capability Maturity Model consulting and training services.
2. EXIN - We are recognized partners of EXIN and act as an examination center for their certification exam offerings and also a training provider for their IT Service Management courses.
3. JCSE - We work closely with Johannesburg Centre for Software Engineering in bring about a Best Practice adoption in the field of software engineering in South Africa.
4. MICROSOFT - We are a certified Microsoft Partner in South Africa
5. CISCO - We are a certified Cisco Reseller and Support Partner in South Africa